CANCELLATIONS will be honored up to 3-days (72-hours) in advance of the first scheduled visit, and 12-days in advance of any Premium Holiday time frame, after which visits are non-cancellable. All credit card fees and holiday fees are non-refundable. Any paid balances existing after applicable fees will remain on your account as a credit, valid for 1 year. Early returns are also subject to the same service cancellation rules without a 72-hour notice. We have often turned down other business based on your reservation.