1023 Country Club Drive, Escondido, CA 92029 

Socialized Dog Boarding Requirements

 

At Hounds To Horses, we'll do everything we can to ensure your dog is happy and healthy during their stay, and you can feel confident knowing your dog will be well cared for in our home.

 

RANCH HOURS - By Appointment Only

DOG BOARDING Hours:    Mon-Tues: 8:30a-6p / Wed 8:30-10a & 6p-7p

                               Thurs-Sat: 8:30a-6p / Sun: 8:30a-10a & 6p-7p

ZEN DEN DAY CARE (no overnight) Available Weekdays: 9a-6p (limited availability)  

Knowing your pup is being loved and cared for at our home while you're away, just might make YOUR tail wag! To ensure the safety and well being of our guest dogs and our staff, we require the following:

  • All dogs must be able to live peacefully with other dogs in a group environment. 

  • Age: We do not take puppies as their needs are often greater than we can accommodate. All dogs must be at least 1-year of age.

  • Gender: All dogs must be spayed or neutered. We don't mind which gender they "identify" with <giggle>.

  • New Dog Evaluation: All new dogs must pass a Complimentary Evaluation prior to being accepted for boarding. This must be done well in advance of boarding check-in date.

  • Check-In & Check-Out Times: Due to the cage free environment, all arrivals/departures are by appointment only. We work 7 days a week and schedule our "lives" around your appointment times.

    • Please text us 15 minutes prior to your arrival. Excitement in a dog pack can trigger unwanted compulsive behavior such as anxiety or even biting. We minimize the excitement for all arrivals and departures by sticking with appointment times for the safety of all the dogs.

  • Payment: All fees for service are taken in advance. New guests will receive a Welcome email to our Online Booking System. In your new Client Portal, you will fill out your Pet's Profile so be have the information to care for your pet. Once your request has been confirmed with us, you can pay via credit card right from your Account Summary screen.  (a 3% platform fee is included on all credit card transactions)

  • All fees subject to change without notice.

  • Cancellation Policy: Cancellations (including early returns) made at least 72-hours (3 days) in advance, and 12 days during Peak Holidays will be honored. After that period, a reservation is non-refundable as we have often turned down business based on your booking.

  • Vaccinations: All dogs must be in good health & have proof of current VACCINATIONS  including:

    • Rabies - 3 year

    • DAP or DHP (Distemper/Adeno or Hepatitis/Parvo)

    • Bordetella "Kennel Cough" (may be combined with Parainfluena - GREAT!!!)

    • NOTICE: All shots must be administered a minimum of 1-week PRIOR to check in, and NOT the day before. For the safety of our other dog guests, a reservation will not be honored for vaccinations administered less than 7-days prior to arrival for boarding. 

  • Flea Program: All dogs must be current on a flea program. We prefer to leave our "natural" terrain outside, and not hitching a ride inside our home on your dog. All guests are checked for fleas and must be flea free. If necessary, we reserve the right to treat the pet and location for fleas at the owner's expense.

  • Behavior: All dogs must be comfortable when left unattended in our home for a short duration, be potty trained, and be a courteous guest in our home. Any dog who exhibits any behavior of concern will be not allowed to mingle with the pack. We are not trainers or vets. Dogs who are extremely anxious or have no training boundaries may not be a good fit for our social boarding environment, as their needs are typically greater than we are prepared to handle.

Our Premium Pet Insurance Has You Covered!

While staying with us, your pup is covered under our Premium Pet Insurance which covers any injury which may occur while here. It's a fact: Dogs play "Ruff"!  Our Premium Pet Insurance will allow you to rest assured that if by chance your dog incurs an injury during a stay here, a safeguard is in place to help with unforeseen costs*.

        *If utilized, there is a $100 deductible that the pet owner would be responsible to pay.

 

Dogs play "RUFF"! Unfortunately, there is an inherent risk in allowing groups of dogs to interact with each other. While we do everything in our power to make sure all interactions are friendly and dogs do not injure themselves or their playmates, injuries are inevitable. Dogs play with their teeth and paws. They grab each other by the neck, paw each other in the face, and nibble on each other’s tails, among other things. In a group environment, cuts, scrapes, muscle strains and the occasional puncture are going to happen regardless of how well supervised the dogs are.

Additionally, the “natural terrain” of our outdoor play yards may lend itself to uninvited spiders, bees, snakes or other safety hazard. Fortunately, these situations occur on very rare occasions, and pet parents are notified immediately. Our Premium Pet Insurance is included with any dog in our care.

 

WHAT HAPPENS IF MY DOG IS INJURED: Your dog is covered under our Pet Insurance Policy for the unlikely veterinary emergency. Coverage includes $10,000 in dog medical coverage of pets in our care. There is a $100 deductible that is the responsibility of you, the Pet Owner. How it works:

  • We will try to reach you, and if determined the best course of action is to take the dog to a vet, a claim will be filed with our insurance carrier. When picking up the dog from the vet, Hounds To Horses will pay the $100 deductible, and you will pay the balance of the vet bill. Our insurance will reimburse you the paid vet fees, less a $100 deductible (paid by us at time of service). Then $100 deductible will be paid to Hound To Horses by you, the Pet Owner.

  • If your vet agrees to wait for payment, the insurance carrier will pay the fees directly to the vet, less a $100 deductible (paid by Hounds To Horses at time of service). The $100 deductible will be paid to Hound To Horses by you, the Pet Owner.

  • Coverage does not include personal property damage, pre-existing conditions and old age, or congenital/hereditary conditions. In addition, and without limitation, the Insurance Policy does not cover Meet-N-Greets or any incidents arising from a Meet-N-Greet.

Our number one priority is the safety of your pups while they are with us. We take pride in our reputation for superior care of your pets while they are in our care!

760-PET-8822